This illustrative study explains a proposed approach. It does not represent a verified client engagement or achieved results.
The challenge
Patients need an easier way to find services and request appointments without confusing navigation.
Discovery & strategy
Interview staff about recurring questions and map a short booking request journey with clear expectations.
The proposed solution
An accessible service directory and appointment-request interface with minimal data collection, validation, and staff handover. Sensitive integrations require a separate privacy and security review.
How success would be measured
Evaluate request completion, staff handling time, accessibility issues, and unanswered patient questions.