Reliable eCommerce Support & Maintenance That Keeps You Shipping
Flexible retainer or on-demand support covering design, development, SEO, CRO, and integrations—prioritized by impact and protected by process
eCommerce support and maintenance services from Ocean DigiTech deliver reliable, ongoing technical assistance to keep your online store running smoothly. Our expert team provides comprehensive support covering backlog grooming, bug fixes, feature releases, performance tuning, analytics, QA, and version control—ensuring your eCommerce site stays competitive and profitable.
Brief intro text summarizing the scope: backlog grooming, bug fixes, feature releases, performance tuning, analytics, QA, and version control.
- Ticket Intake & Triage Organized request management and priority assessment
- Small Fixes & UX Tweaks Quick improvements for better user experience
- Feature Development & Sprints Structured development cycles for new functionality
- Performance & Core Web Vitals (CWV) Improvements Speed optimization and performance monitoring
- Accessibility & ADA Compliance Ensuring your site is accessible to all users
- Analytics Setup & Conversion Rate Optimization (CRO) Data-driven insights and conversion improvements
- Go-Live & Rollback Processes Safe deployment with backup and recovery plans
How We Protect Velocity & Quality
Explain sprint planning, definition of done, staging/testing, rollbacks, post-deploy monitoring, and revenue KPI alignment.
- Sprint Planning & Backlog Prioritization Strategic planning aligned with business goals
- Test Plans & Staging Environment Sign-Off Thorough testing before production deployment
- Clear Acceptance Criteria & Cross-Browser Checks Defined standards and compatibility testing
- Post-Release Monitoring & Error Tracking Continuous oversight and rapid issue resolution
What Our eCommerce Support Covers
- Dev & Releases Theme updates, app versions, checkout tweaks
- UX & Content New sections, templates, copy updates
- Performance & SEO Speed, schema, redirects, indexing
- Analytics & CRO GA4/pixels, tracking, A/B tests, dashboards
Why Trust Ocean DigiTech for Support
- Senior-Led Expert Team Experienced professionals managing your project
- Proven Results Across Hundreds of Stores Track record of successful implementations
- Transparent Communication Clear updates and rapid issue resolution
Our Support Philosophy
We believe that great eCommerce support combines proactive monitoring, rapid response, and strategic optimization. Our team works as an extension of your business, prioritizing issues by impact and protecting your revenue through careful testing and deployment processes. Every ticket is handled with urgency and expertise to keep your store running at peak performance.
Industries We Serve
- Fashion & Apparel
- Health & Beauty
- Home & Garden
- Electronics & Tech
- Food & Beverage
How do hours & SLAs work?
We offer flexible retainer packages with monthly hour allocations and clearly defined SLAs for different priority levels. Critical issues receive immediate attention while feature requests follow sprint planning cycles.
What are typical monthly deliverables?
Monthly deliverables typically include bug fixes, performance improvements, feature enhancements, content updates, SEO optimizations, and CRO testing based on your retainer plan and priority backlog.
What tooling and workflows do you use?
We use shared project management tools for backlogs, conduct regular sprint demos, provide staging URLs for review, and maintain version control for all code changes.
How do you handle reporting and performance metrics?
We provide regular reports covering site performance, uptime metrics, conversion rates, and completed tasks. Custom dashboards can be set up to track KPIs most important to your business.
What Our Clients Say
"Ocean DigiTech brought our vision to life - a seamless launch, and measurable sales lift."
Who are Happy With Services and Work
Seamlessly administrate synergistic growth strategies and collaborative markets. Globally empower inexpensive infomediaries after sustainable mindshare. Phosfluorescently brand professional collaboration and idea-sharing without principle-centered interfaces.
Consulting Agency for Your Business
Rapidiously engage fully tested e-commerce with progressive architectures.